Support
Community & Partners
What
Ongoing support through community engagement, expert guidance, and partnerships that help users stay on track with their investing journey.
Why it matters
Investing is hard to do alone. Community and support help users stick with their strategy through market ups and downs.
How we do it
Support provides the ongoing help that enables users to maintain discipline and continue improving.
Key processes
- Community management - Fostering helpful discussion, not noise
- Expert engagement - Ed and team participating in discussions
- Customer support - Helping users get the most from the platform
- Partnership development - Working with complementary services
Support channels
- Community forums - Peer-to-peer learning and discussion
- Webinar Q&A - Direct access to Ed and the team
- Customer success - Proactive help for users who need it
- Newsletter/alerts - Regular touchpoints that add value
The outcome: Consistency
“We help you stick at it” - Users maintain their systematic approach because they have ongoing support and validation.